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    Homeby manufacturerHappyOrNot
    Homeby manufacturerHappyOrNot


    Want Happier Customers or Employees?

    Last year alone, HappyOrNot helped over 4,000 companies across 117 countries collect feedback from more than a half billion people. Our Service helps you to make people happier and grow your business. Here’s how:

    measure
    Proxyclick Kiosk

    Contact us for a quote for Smiley terminals or Web Smileys.

    Get a Quote!

    1 866 519.0008

    Call us now for your FREE consultation - one of our technical representatives will be happy to help you.


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    Authorized Reseller

    Feedback Collecting Smileys - the Heart of our Service

    We help you LISTEN to your entire customer base with our amazing 4 Smileys.
    They are the key to getting your customers and employees to give you the feedback you need to continuously improve,
    gaining a full overview of your company’s physical and online service performance.

    after the visit

    Smiley Terminals

    Improve your customer and employee satisfaction with our wireless, always on smiley terminals. Our terminals are easy to set up at the point-of-experience – you don’t need power, cables, or Internet connection. Just ask your strategic survey question and instantly start collecting feedback. Your customers and employees respond to your survey question by pressing the smiley that best corresponds to their experience. The data is collected and transmitted via a GSM-network to our cloud-based reporting service.


    Wireless – no cables or internet needed

    No power needed – it runs on batteries with 3-year life

    Always on – ready to collect feedback

    Response Rate – Customers respond to the survey question by pressing the smiley that corresponds to the perception of service experience.

    Data Collection – The data is collected and transmitted via a GSM-network to our reporting service.

    Misuse protection – Comes with built-in custom-settings to ensure the accuracy of the survey report by filtering out unwanted inputs.

    Set up – No tools needed. Hassle-free set up – ready to use out of the box and takes less than 3 minutes to assemble.

    Versions – Standard, table, and wall. All come with customizable question sheets.

    after the visit

    Web Smileys

    Collect feedback from your website visitors effortlessly with our easy-to-place web smileys. Ask your customized online experience question and capture the user’s feeling when interacting with your website. Add our simple script to your web page and the web survey is immediately active. Our 4 smileys are globally recognized and your users instantly know how to interact with the panel. You can easily change your question whenever needed.


    Interaction - Captures the user’s feeling when interacting with your website

    Integration - Easy-to-place on your web page(s)

    Flexible - Easy-to-change survey question(s)

    Activation - add our small script to any web page and your web survey is immediately active

    Intuitive - globally-recognized and trusted 4 smileys, users instantly know how to interact with the panel.

    Browser Support - multiple web browsers and is optimized for the mobile environment.

    Performance - bandwidth optimized for all environments (standard & mobile). No added “weight” to your site.

    Updates - no future web script maintenance or support needed, and free application updates.























    after the visit

    Reporting Service

    Track and learn how well you are performing and where you can still improve your service. Our intelligent cloud-based reporting service collects and analyses your survey data and displays your results in a clear format. The service makes it easy for you to see and understand your performance through your feedback results, and identifies when and where improvements are needed.


    Compare - Comparable physical and online experience results

    Rank - Ranking and trending data

    Complete results - Results by hour, day, week, month, or year.

    This becomes your complete customer satisfaction management package, giving you both certainty of your actual service performance and the continuous insights for short term and long term action planning.




    after the visit

    Customer Satisfaction Management

    Spot fluctuations in service performance, implement strategic changes and monitor your improvement results. Our service gives you both certainty of your actual performance and continuous insights for short term and long term action planning. You can easily track the ranking and trending data and compare your survey results to your operational activities. The result summaries are conveniently sent straight to your email.


    24/7 - 24-hour access for an unlimited amount of users

    Time segmentation - Follow your results by hour, day, week, month or year

    Data Intervals - All feedbacks are uploaded to our Reporting Service once per day

    Data Features - The analyzed result data is displayed in several methods enabling easy review

    Email Report Types - The results are combined into convenient Reports and emailed to your list of recipients


























    Engage your customers and employees


    during the visit

    improve satisfaction


    Share your improved results via our interaction reports and social sharing feature, and inspire your staff and clients to trust and promote your brand. Sharing your results encourages customer interaction and boosts employee motivation. It lifts satisfaction up to 10% per year and improves your service reputation..

    during the visit

    Interaction Reports


    Displaying our ready-made interaction reports in your physical locations is a great way to showcase your success and build your customers’ and employees’ trust.

    It shows that you listen and inspires your clients and staff to help you improve your service every day.

    during the visit

    Social Sharing


    Show your customers and employees you care about their opinion by using our social sharing feature in your social media channels in Facebook, Twitter, and LinkedIn. Our feature builds the connection between your company and your customers and makes engaging with your clients and staff quick, easy, and effective.



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    Contacts

    Canada Montreal, Québec, Canada
    Tel: 514 337.0008

    Canada Toronto, Ontario, Canada
    Tel: 1 866 519.0008

    USA San Diego, California, USA
    Tel: 1 866 519.0008

    USA Miami, Florida, USA
    Tel: 1 866 519.0008

    info@imotion.ca